Frequently Asked Questions

If students are using Department of Education (Western Australia) generated email addresses to access the Certificate, the correct email format is firstname.lastname@student.education.wa.edu.au, which is different to the teachers’ email format of firstname.lastname@education.wa.edu.au. The format for student emails of non-government schools is generally (but not always) username@nameofschool.wa.edu.au. You can also register using @hotmail, @yahoo, @live, @gmail and most other free-to-use email addresses.

Please check whether the spelling is correct and ensure you check your email junk or spam folder. Some email services may view the confirmation email as unsolicited and remove it from your inbox automatically.

If students are using Department of Education (Western Australia) generated email addresses to access the Certificate, the correct email format is firstname.lastname@student.education.wa.edu.au, which is different to the teachers’ email format of firstname.lastname@education.wa.edu.au. The format for student emails of non-government schools is generally (but not always) username@nameofschool.wa.edu.au. You can also register using @hotmail, @yahoo, @live, @gmail and most other free-to-use email addresses.

Please check whether the spelling is correct and ensure you check your email junk or spam folder. Some email services may view the confirmation email as unsolicited and remove it from your inbox automatically.

If students are using Department of Education (Western Australia) generated email addresses to access the Certificate, the correct email format is firstname.lastname@student.education.wa.edu.au, which is different to the teachers’ email format of firstname.lastname@education.wa.edu.au. The format for student emails of non-government schools is generally (but not always) username@nameofschool.wa.edu.au. You can also register using @hotmail, @yahoo, @live, @gmail and most other free-to-use email addresses.

Please check whether the spelling is correct and ensure you check your email junk or spam folder. Some email services may view the confirmation email as unsolicited and remove it from your inbox automatically.

The most likely reason is either the link is not fully shown as a hyperlink, so the full address is not being clicked on. In such cases carefully copy/paste the link into your address bar but make sure you do not include any extra spaces as it will still not work.

If you are using a mobile device that does not support Flash format, you will not be able to access some of the online activities and videos within the lessons. You will need to have the Flash plug-in or app installed for your browser.

If you are looking for something specific but cannot find please use the search field at the top right of the page. If you are looking for a specific page please try the site map here.  

Understanding of the content has to be balanced with legal requirements and government legislation, so unfortunately some of the language and concepts within the website cannot be altered more than they already have. The Extension Module is simpler. You may wish to start with this module before attempting the General Module and an Industry Module.

To help website users with accessibility, a text-to-speech function and Accessibility menu and ATbar have been included on each page of the website, so all of the information and questions on the website are more accessible and can be listened to as well as read.
The SmartMove team is current working on the Alternative Learning module of SmartMove Certificate which will be fully accessible according to Web Content Accessibility Guidelines (WCAG). The module will be included in the new SmartMove launching in Q3-Q4 2020.

All of the content on this site is available to download and print in the resource section, (including quizzes, information, lesson plans and worksheets). The printable lessons have been modified for this exact purpose, and take into account that computers may be unavailable to all students.

In simple terms, not a lot. Western Australia uses OSH in regards to its legislation and regulations, OH&S was previously the national term used, which has now been replaced with WHS, and is part of the national move towards harmonisation of work health and safety legislation. For the purpose of this website, WHS is used predominantly because the content is based around addressing the competency unit BSBWHS201.

The website has been developed for individual use as well as a classroom teaching tool on a smart-board using the Moodle software platform. You can also contact the SmartMove Coordinator directly via email to discuss how best to use the website.

No. WorkSafe WA is not a Registered Training Organisation (RTO), and therefore cannot assess and complete students in any course they are enrolled in. This website is designed to be a comprehensive resource for the delivery of BSBWHS201 and WHS training in general, covering all of the elements within the unit, but the onus of delivery and assessment is upon the school and/or RTO using this resource.

No. Completing the lessons on this website does not replace or diminish the responsibility of an employer/host employer in their legal responsibility of conducting a WHS induction for new workers.

The Certificate can be done during or after the Safety Passport program (recommended after lesson four) or by itself once an educator has conducted their own WHS training program. Although the Certificate component is a stand-alone assessment, it is assumed that students already have basic WHS knowledge before attempting the quizzes. In relation to the competency unit BSBWHS201, the questions of the Certificate have been mapped to competencies and can form part of the assessment for the unit.

Once the industry module is completed, you need to exit back to the module screen that shows all the modules, then select the module you completed again. The certificate option should now be selectable. If a quiz has been completed successfully, then the certificate link will be in blue. For example: “Building and Construction Certificate”.

Once the link for the certificate is selected, a screen like the one below should appear. If an error message appears instead, it is normally due to the host server of the website being updated, (which sometimes takes a few hours). Progress and saved certificates are not affected by software updates, and can be accessed once any update is completed.

This can happen if you have made errors when first creating your account, as the information you provide is used to prefill your certificate. You can change this when you log in, in the “settings” menu on the home page, (the settings menu is not visible when not logged in). Once you have changed the information you can re-attempt the quiz and gain the certificate again. Please note that you are unable to change your first or last name in the settings menu. Contact the administrator if the error affects the spelling of your name.
If you find the date is missing from your certificate, you need to download and install the latest version of Adobe Acrobat Reader.

This website can be used in any common browser such as Internet Explorer, Google Chrome and Firefox, (Google Chrome is recommended). To be able to see and use all of the interactive features, you will need to install the latest version of the Flash Player plug-in for the browser you are using. Most browsers automatically update and prompt you to install the latest Flash plug-ins, although some computers that are part of a government or business network may require you or an administrator to update the Flash component manually.